Digital Strategy + Website Support

Website & Digital Support

Our dedicated support staff can provide peace of mine knowing you have a team of strategists, designers, and developers ready to assist you.

Our proven process perfected over the last 17 years is for companies like yours that need an expert team, but have difficulty finding or keeping the right talent.

Website Support and Peace of Mind

Our support options are meant to provide you with a support team that can execute your requests quickly and efficiently. We are CMS platform and technology experts and can provide you with peace of mind that you have a support team behind you.

Our Process

Step 1

Let’s Talk

We begin by listening. We want to understand goals and objectives, metrics and baselines, and your overall digital marketing objectives and current initiatives. From here your Dedicated Strategist will analyze and notate your preferred way of communication as well as your current environment, workflow and wants and needs. Finally, together, we will define a list of goals and objectives for forward movement and growth.

Step 2

It's like Magic

Our technology stack is second to none and that doesn't exclude our approach to support and ticketing.

We will provide your team with the tools to be able to automatically submit requests into our ticketing system with a handy online tool. You'll click a button, enter in what you'd like to be done and it gets completed. It's magic.

Step 3

Rinse & Repeat (& Refine)

Your digital properties are living breathing entities that require care and attention.

With Mad, there isn't a final redesign or final launch, we are constantly testing and improving based on data and customer feedback.

Step 4 & Ongoing

Consistent Execution

Your Dedicated Strategist and assigned development team is always on-call should you need to contact us. In addition, we will continue to meet on a weekly to bi-weekly basis to demo new features and functions as well as discuss the current growth plan and answer any questions you might have.

A few clients using our
website support platform

What's Included

Standard Website Support

Monthly Activties
  • Strategy Assistance
  • UX Development
  • UI Development
  • Web Development
  • Bi-weekly Meetings

Monthly Management & Governance

DNS & License Management
  • URL & Domain Management
  • License Management
  • Third Party App Management
  • CMS License
  • SSL Management
Server & Code Governance
  • Server & Cloud Management
  • AWS, Google & Azure
  • GitHub Repository Management
Graphic Library
  • Design Standards
  • Content Governance

Helping NASA Improve their things

We’ve worked with NASA for 8 years, and you might say we’ve…starstruck (puns are another one our services). Throughout the years, we’ve helped them maintain their websites and develop compelling new digital experience that have grown the agency and helped put a rocket on Uranus.

Our Clients

Don’t just take
our word for it

You’re skeptical, as you should be. Instead of just buying what we’re saying, we think our current and past clients say it best.

I want to grow!

How can we help?

We’d be honored to help you with your website support and maintenance. Let’s set up a phone call to discuss what you’re up to. At the very least, we’ll give you our favorite General Tso’s chicken recipe (this is worth the call alone).