Our dedicated support staff can provide peace of mine knowing you have a team of strategists, designers, and developers ready to assist you.
Our proven process perfected over the last 17 years is for companies like yours that need an expert team, but have difficulty finding or keeping the right talent.
Our support options are meant to provide you with a support team that can execute your requests quickly and efficiently. We are CMS platform and technology experts and can provide you with peace of mind that you have a support team behind you.
We begin by listening. We want to understand goals and objectives, metrics and baselines, and your overall digital marketing objectives and current initiatives. From here your Dedicated Strategist will analyze and notate your preferred way of communication as well as your current environment, workflow and wants and needs. Finally, together, we will define a list of goals and objectives for forward movement and growth.
Our technology stack is second to none and that doesn't exclude our approach to support and ticketing.
We will provide your team with the tools to be able to automatically submit requests into our ticketing system with a handy online tool. You'll click a button, enter in what you'd like to be done and it gets completed. It's magic.
Your digital properties are living breathing entities that require care and attention.
With Mad, there isn't a final redesign or final launch, we are constantly testing and improving based on data and customer feedback.
Your Dedicated Strategist and assigned development team is always on-call should you need to contact us. In addition, we will continue to meet on a weekly to bi-weekly basis to demo new features and functions as well as discuss the current growth plan and answer any questions you might have.
We’ve worked with NASA for 8 years, and you might say we’ve…starstruck (puns are another one our services). Throughout the years, we’ve helped them maintain their websites and develop compelling new digital experience that have grown the agency and helped put a rocket on Uranus.
You’re skeptical, as you should be. Instead of just buying what we’re saying, we think our current and past clients say it best.
We’ve worked with Mad Development on our association technology needs for 5 years. Their approach to application and systems development is proven and diligent. We continue to be impressed by Mad’s expertise in the association space.
Marketing Project Manager at NJSFDA
How can we help?
We’d be honored to help you with your website support and maintenance. Let’s set up a phone call to discuss what you’re up to. At the very least, we’ll give you our favorite General Tso’s chicken recipe (this is worth the call alone).